Privacy Policy

Haya AI Platform (“Haya”, “we”, “our”, or “us”) provides an AI-based support and guidance tool for parents, legal guardians, and caregivers of children with autism, Down syndrome, and other developmental or neurodivergent needs.

This Privacy Policy explains what personal data we collect, how we use it, when we may share it, how long we retain it, and what rights users have in relation to their personal data.

Haya is intended for use by parents, legal guardians, and caregivers. Haya is not intended for direct use by children.

1. Who We Are

If you have questions about this Privacy Policy or about how we handle personal data, you may contact us at:

Email: legal@haya.care
Company: Haya AI Platform
Address: Aluf Kalman Magen St 3, Tel Aviv-Yafo, 6107075

2. What Data We Collect

A. Account and Contact Information

• name
• email address
• phone number
• login credentials or authentication-related information

B. Parent / Caregiver Profile Information

• preferred language
• country or region
• support preferences
• onboarding responses
• information about how you use the service

C. Child-Related Information Provided by a Parent or Caregiver

We may process information that a parent, legal guardian, or caregiver chooses to provide about a child, including:

• age range
• developmental concerns
• behavioral situations
• communication challenges
• sensory needs
• education-related context
• family support needs
• information relating to diagnosis, treatment history, or therapies, if voluntarily provided

D. Communications and User Content

• messages submitted through chat
• onboarding responses
• support requests
• feedback
• other content that you choose to provide to us

E. Technical and Usage Data

• IP address
• browser type
• device type
• operating system
• session information
• log data
• basic analytics and website usage data

F. Cookies and Similar Technologies

We may use cookies and similar technologies as described in our Cookie Policy.

3. Sensitive Information

Because Haya supports parents and caregivers in child-development and family-support contexts, some information provided through the service may be sensitive in nature. This may include child-related developmental information, health-related information, or information relating to private family circumstances.

We ask users to avoid sharing information that is not necessary for their request, including full medical files, government ID numbers, or other highly sensitive documents, unless specifically requested for a defined purpose.

4. How We Use Personal Data

• to create and manage user accounts
• to provide the Haya service and generate support content
• to personalize the user experience
• to respond to support requests and user inquiries
• to maintain product security and prevent misuse
• to operate, maintain, troubleshoot, and improve the service
• to conduct internal quality review and product development, subject to appropriate safeguards
• to communicate important updates about the service
• to comply with legal obligations
• to enforce our Terms of Use and protect our rights, users, and systems

Where we collect information that is required for core functionality, we may indicate that such information is required. Other data may be voluntary.

5. Legal Basis / User Notice

By using Haya and voluntarily providing information, you acknowledge that we may process your personal data in order to provide the service, operate the platform, improve the user experience, and maintain security.

Where required, we will inform you whether requested information is mandatory or voluntary, and for what purpose it is collected.

6. Children’s Information

Haya is intended for use by adults acting as parents, legal guardians, or caregivers.

We do not knowingly offer the service directly to children and do not intend children to create accounts or independently use the platform.

If you submit child-related information, you represent that you are authorized to do so as the child’s parent, legal guardian, or lawful caregiver, or that you otherwise have a lawful basis to provide such information.

7. AI-Generated Responses

Haya uses AI-based systems to help generate responses and organize information.

AI-generated responses are automated and may be incomplete, inaccurate, outdated, or not appropriate for a specific situation. Haya is intended as a supportive informational tool only and should not be relied upon as a substitute for professional medical, therapeutic, legal, or emergency advice.

8. Service Providers and Third Parties

We may use third-party service providers to help us operate the service, including providers for:

• hosting and infrastructure
• cloud storage
• analytics
• authentication
• customer communications
• support operations
• AI infrastructure and processing

These providers may process personal data on our behalf under contractual, confidentiality, and security restrictions, as applicable.

We do not sell personal data.

9. International Transfers

Some personal data may be processed, stored, or accessed outside Israel.

Where this occurs, we take steps intended to support lawful transfer and appropriate protection of personal data, including contractual safeguards where appropriate.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain records, resolve disputes, improve the platform, comply with legal obligations, and enforce our agreements.

We may delete, aggregate, or de-identify certain data when it is no longer needed in identifiable form.

11. Data Security

We apply reasonable administrative, technical, and organizational measures intended to protect personal data against unauthorized access, misuse, alteration, loss, or disclosure.

However, no system can guarantee absolute security, and we cannot guarantee that data will always remain secure.

12. Your Rights

Subject to applicable law, you may request:

• access to personal data about you
• correction of inaccurate or outdated personal data
• information about how your personal data is handled

To submit a privacy-related request, contact us at: legal@haya.care

We may need to verify your identity before responding to certain requests.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above and, where appropriate, provide additional notice.

14. Contact

For privacy-related questions or requests, contact: legal@haya.care